Derbyshire Medicines Ordering Line (MOL)

The Derbyshire Prescription Service (DPS) incorporating the Medicines Order Line (MOL) is working hard to meet high level telephone call demand with the staffing capacity available. In the run up to Christmas we are keen to try and maintain patient experience and effectiveness within this service and ensure that those patients that are unable to order medicines via alternative routes can continue to access this service in a timely way, therefore we are asking for your help in promoting alternative methods of repeat prescription ordering for those patients/carers who are able.

Practice online health and prescription services and the NHS App have been improved and now offer useful functions to enable patients to effectively manage their repeat prescriptions where they are able to use a smartphone or computer. The MOL team will continue to actively assess appropriate and digitally enabled patients to use digital alternatives, including the MOL online form, and offer support and information to assist patients to make the switch.

We would welcome your support of the promotion of the NHS App for suitable patients. Helpful resources can be found at Ordering repeat prescriptions in the NHS App (promotional pack) – NHS Digital