Clinical waste queries – Anenta

From the 1 September 2021, Anenta took over the handling of all clinical waste queries for the East Midlands for all Community Pharmacies and GP Sites.

An email was sent to all pharmacies in September 2021 highlighting the actions that the pharmacy should take including registering for Anenta’s online system called Vector.

Vector allows you to interact with Anenta to make service requests, advise of deficiencies in the service, or to simply seek advice in a fully auditable manner. The system will also hold compliance documentation on your behalf and any other relevant communication, service level requirements and FAQ’s to assist you.

If you have not yet  registered for Vector, please do so by clicking on the link and completing the form clicking here:

What won’t Anteta be responsible for?

PLEASE NOTE: Anenta will not be responsible for collecting the waste from Community Pharmacy and GP sites as this will remain the function of your existing provider. 

What happens once I have registered with Vector?

Once complete you will receive an immediate confirmation of completion to the email addressed entered in the form this should be your pharmacy specific NHS Net account.
You will then receive a subsequent email that will follow, advising you that your online account with Anenta is available to access.
You will be required to set a password when creating your account, however once registered, future access will no longer require a password.
You will then receive a further communication from Anenta to advise on any further steps and with details of service within the first 30 days of the account being registered.

If you have any queries with regards to this communication, please email

Please replace the contact details that you currently have for any Clinical Waste queries with the details below


03301 222 143

Email: or open a service ticket within your online account at