NHS Mail

NHS Mail

For several years, community pharmacies in England have been able to request a pharmacy shared NHSmail mailbox. To access this, users must have their own personal NHSmail account which is linked to the shared mailbox.

Pharmacy shared NHSmail mailboxes use the following naming conventions:

Shared mailbox email address pharmacy.ODScode@nhs.net
Display name Pharmacy.ODScode (Pharmacy name, Town)

If you want to obtain a shared NHSmail account for your pharmacy, you can do this via the community pharmacy NHSmail registration portal.

For help and queries then contact the helpdesk@nhs.net.

More detailed information is on the CPE website – NHSmail – Community Pharmacy England (cpe.org.uk)

Reminder that, under the NHS Terms of Service, contractors must ensure their staff have access to, and are able to send and receive NHSmail from, the pharmacy shared NHSmail mailbox. To meet this requirement, contractors must ensure that at least two members of staff at the pharmacy premises have live personal NHSmail accounts that are linked to the shared mailbox.