Raising a service concern

Please see link to most up to date resources for raising a concern within Derby & Derbyshire ICB.

Raise a service concern » Joined Up Care Derbyshire

How and when to raise a service concerns alert

Concerns, incidents or issues related to Quality and/or Patient Safety could be:

  • inappropriate patient pathways
  • dispensing errors, delays to patient treatment
  • referral issues
  • e-discharge information
  • poor discharges
  • communication and information governance
  • breach of NHS Standard contract.

To report concerns that GP Practices/other healthcare providers have about locally commissioned health services it should first be considered whether the concern is:

  • urgent patient safety issue/serious incident
  • related to a specific patient or
  • general concern about service provision
  • medicines management issue.